Troubleshooting Amp Related Issues

As part of a recent company change, the Amp product is no longer managed by Sourcegraph. Amp now operates as an independent company with its own support and development teams.

Any customer inquiries, bug reports, feature requests, or general issues related to the Amp product should be redirected to the Amp team for assistance.

More information about the company split can be found here:
https://sourcegraph.com/blog/why-sourcegraph-and-amp-are-becoming-independent-companies

When to Use This Article

Use this guidance when a ticket or request in the queue is related to:

• Amp product functionality or behavior

• Amp bugs or performance issues

• Amp feature requests

• Amp account or usage questions

• Any request explicitly referencing the Amp product

If the request is related to Sourcegraph products or services, continue standard troubleshooting and do not redirect.

Customer Response Template

You can use the following message when responding to customers:

I'm sorry to hear about the issues you're experiencing with Amp. Unfortunately, since our recent company split, Sourcegraph no longer manages or supports the Amp product.

For the best and most accurate help with Amp, please reach out to their team directly at [email protected], and I am confident they will be able to assist you further.

If you have any other Sourcegraph-related questions or concerns, please don't hesitate to reach out here again, and we are more than happy to help.